You may find it taxing to be available to your customers 24/7 when you have to keep up with prompt services and quick turnaround times while ensuring you do not lose focus on other crucial aspects of your business.
This is where chatbots come into the picture.
A chatbot is a software or computer program that handles all human conversations through text or voice interactions. The main purpose of a chatbot is to help people with their queries. They are highly effective in doing so and can handle multiple users at the same time, providing information within seconds. Chatbots in B2B and B2C environments are often integrated with virtual assistants.
How does a Chatbot work?
Rule-based
Where chatbots communicate based on some predefined instructions. It works by picking up keywords from the query of the customers.
AI-based
Where chatbots communicate freely with customers. It is a software that makes use of machine learning (ML) and natural language processing (NLP).
With the help of pattern matching, bots classify texts and produce related responses to you. Some of the different types of chatbots include:
We can help you choose the perfect chatbot, based on your business needs. You can acquire new leads, communicate with existing clients, and do so much more with chatbots. They are ideal for your customer support journey, helping you simplify order management, and sending out notifications.
Why do you need a chatbot for your business?
- To offer a seamless user experience and to make the buyer’s journey smooth.
- To respond quickly to your customers.
- To improve customer satisfaction associated with your brand.
- To ensure 24/7 support and service.
- To adapt to the latest technology.
Online presence is of great relevance in today’s world. With chatbots, you can capitalize on your online presence and cut down on costs.