Odoo vs SugarCRM

Odoo vs. SugarCRM

Whatever the size of a company, its sales team faces numerous challenges when dealing with customers. Two of the most widely used CRM systems are SugarCRM and Odoo. Odoo is open-source software, whereas SugarCRM uses proprietary code.

What makes Odoo better than SugarCRM?

Odoo is a free and open-source piece of software that also has a paid, commercial version. On the other hand, SugarCRM is available in both free and paid versions. When it comes to cost, Odoo is a better option than SugarCRM. As an added convenience, Odoo's software is compatible with a wide range of third-party applications as well. The lack of an open-source version of Sugar CRM limits customization and integration options. Odoo has a number of advantages over SugarCRM, including sales, subscriptions, real-time chat, and invoicing. Odoo's features for events, surveys, and blogs for lead nurturing outsmart SugarCRM because marketing is all about lead generation and nurturing. Before deciding on a CRM solution for your business, take a look at the various options available on the market.


Sugar CRM is a web-based CRM system. Initially, the community edition was the most popular version of SugarCRM because of its open-source nature. Then, after the release of Version 7, they stopped upgrading to the free community editions. SugarCRM is available in two versions: enterprise and professional, each with its own set of features.

Sugar Enterprise is geared toward businesses that would rather use Sugar on their own servers. For large enterprises, Sugar Enterprise is a good fit because of its flexibility in customization and control over technology stacks. For small businesses, Sugar Professional offers an easy-to-use CRM solution with the ability to upgrade.

Odoo Enterprise

Odoo is a free-to-use business management platform available as Odoo Community and Odoo Enterprise. Odoo incorporates features from Odoo Enterprise into Odoo Community with each new version it releases. Odoo Enterprise Edition consists of  Odoo Sh (a cloud-based platform), Odoo Online, and Odoo Premise.  

Odoo vs. SugarCRM

CRM features
Odoo Enterprise Sugar CRM
Leads Management
Leads Management check check
Leads Scoring check check
Deduplication check check
Sales Quotations check times
Leads Acquisition
Emails Integration check check
Contact Forms check check
Website Call-To-Action check times
Mass Import check check
Sales Pipeline
Manage opportunities check check
Pipeline Managemen check times
Filter Pipeline by Expected/ Closing Dates times check
Log Calls check check
Pre scripted/Automated Next Actions check times
Relationship management
Companies check check
Contacts check check
Photos in contact check times
Multiple Contacts per Company check check
Multiple Companies per Contact check times
Odoo Enterprise Sugar CRM
Quotations check check
Pricelists check times
Quotation Templates check check
eSignature check times
Online Payment check times
Multiple unit of measure check times
Sales Order
Sales Orders check check
Invoicing check times
Customer Portal check times
Shipping method Integration (Cost+Tracking) check check
Subscription management check times
Odoo Enterprise Sugar CRM
Leads Generation
Mass Mailing check check
Webs to Lead Capture check check
Lead Tracking check times
Leads Nurturing
Events check times
Surveys check times
blogs check times
Odoo Enterprise Sugar CRM
Reports check check
Activity Analysis check check
Pipeline Analysis check check
Sales Analysis check check
Invoice Analysis check times
Sales Forecasts check check
Commissions check check
Recurring Business check times
Report Engine
Dynamic Graphs check check
Dynamic Pivot Table check times
Customizable Dashboard check check
Productivity & usability
Odoo Enterprise Sugar CRM
VOIP Integration check check
Calendar Integration check check
Realtime Chat check times
Ability to Add Fields check check
Email Integration check check
Email Templates check check
Odoo Enterprise Sugar CRM
Full Web Interface check check
Mobile App check check
Multi-language check check
Android Offline Appe check check
iPhone Offline Appe check times
API check check
Apps Store check check


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