Whatever the size of a company, its sales team faces numerous challenges when dealing with customers. Two of the most widely used CRM systems are SugarCRM and Odoo. Odoo is open-source software, whereas SugarCRM uses proprietary code.

Odoo is a free and open-source piece of software that also has a paid, commercial version. On the other hand, SugarCRM is available in both free and paid versions. When it comes to cost, Odoo is a better option than SugarCRM. As an added convenience, Odoo's software is compatible with a wide range of third-party applications as well. The lack of an open-source version of Sugar CRM limits customization and integration options. Odoo has a number of advantages over SugarCRM, including sales, subscriptions, real-time chat, and invoicing. Odoo's features for events, surveys, and blogs for lead nurturing outsmart SugarCRM because marketing is all about lead generation and nurturing. Before deciding on a CRM solution for your business, take a look at the various options available on the market.

Sugar CRM is a web-based CRM system. Initially, the community edition was the most popular version of SugarCRM because of its open-source nature. Then, after the release of Version 7, they stopped upgrading to the free community editions. SugarCRM is available in two versions: enterprise and professional, each with its own set of features.

Sugar Enterprise is geared toward businesses that would rather use Sugar on their own servers. For large enterprises, Sugar Enterprise is a good fit because of its flexibility in customization and control over technology stacks. For small businesses, Sugar Professional offers an easy-to-use CRM solution with the ability to upgrade.

Odoo is a free-to-use business management platform available as Odoo Community and Odoo Enterprise. Odoo incorporates features from Odoo Enterprise into Odoo Community with each new version it releases. Odoo Enterprise Edition consists of  Odoo Sh (a cloud-based platform), Odoo Online, and Odoo Premise.